Return and Exchanges

Returns & Exchanges

We offer a 7-day return and exchange window for domestic orders. Requests must be submitted within 7 days of delivery.

Standard shipping timelines, including 5–9 business days, are estimates only. Delivery times may be longer during high-volume periods such as Black Friday, Christmas, and Boxing Day, and may also be affected by customs processing.

We aim to process each order promptly. For quicker delivery and a reduced chance of carrier delays, customers may select express shipping at checkout.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be unworn, unused, in its original condition, with tags attached, in its original packaging, and accompanied by proof of purchase.

How to Request a Return or Exchange

To request a return or exchange, please contact [email protected]. If your request is approved, we will provide a return shipping label along with instructions for sending your item back. Items sent back without prior approval will not be accepted.

For any questions related to a return or exchange, please contact [email protected].

Damages and Order Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us promptly so we can review the issue and make it right.

Jewelry Care and Cleaning

Damage or discolouration caused by jewelry cleaning solutions or other third-party cleaning products is not eligible for refund or exchange.

Non-Returnable Items

Sale items and gift cards are final sale.

Exchanges

We do process exchanges for eligible domestic orders requested within 7 days of delivery.

To request an exchange, please contact [email protected] with your order number and the item you would like instead. Once your request is reviewed and approved, we will provide the next steps.

Exchanges are subject to item availability. If the requested item is unavailable, we may offer a return, store credit, or another suitable option.

If the exchange item has a price difference, any additional balance or refund will be processed accordingly.

Refunds

Once your return has been received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.